Order Fulfillment
End-to-end fulfillment operations for DTC, subscription, and omnichannel brands — built for accuracy, speed, and the customer experience metrics that drive retention.
Fulfillment Is Your Brand Promise Made Physical
For DTC and omnichannel brands, fulfillment isn't a back-office function — it's the moment the customer relationship is won or lost. Late shipments, damaged product, and inaccurate orders don't just cost money in refunds and reshipping; they erode the trust that drives repeat purchase and word-of-mouth growth.
Patrick has led fulfillment operations at scale, building teams and systems that consistently deliver world-class accuracy and customer satisfaction — even through rapid growth and operational complexity.
OTIF (On-Time In-Full) sustained at scale
NPS score achieved through customer-first fulfillment culture
Error/damage rate on perishable DTC orders
Savings from fulfillment optimization initiatives
Accuracy, Speed, and Culture — All Three
Built and led fulfillment operations for Crowd Cow, a fast-scaling DTC food brand. Cultivated a customer-first culture that achieved NPS scores of 70 and above — rare in fulfillment — by making accuracy and care the non-negotiable standard at every touchpoint.
Implemented WMS and OMS systems that enabled consistent order accuracy above 99.98% over nine years across multiple facilities and SKU configurations. Built standard operating procedures that scaled with headcount and volume without sacrificing quality.
Led omnichannel fulfillment expansion at Campo Grande, managing the successful launch of CPG and retail fulfillment channels while maintaining DTC and foodservice operations simultaneously.
Applied Lean Six Sigma methodology to fulfillment process design — eliminating redundancies, reducing processing time, and building quality checkpoints that catch errors before they reach the customer.
What This Covers
High-accuracy, customer-first fulfillment for direct-to-consumer and recurring order models.
Simultaneous management of DTC, retail, wholesale, and foodservice fulfillment channels.
Technology selection and implementation that enables accuracy, visibility, and scale.
SOPs, checkpoints, and accountability frameworks that sustain 99.98%+ accuracy.
Creating fulfillment cultures where accuracy and customer care are genuinely internalized.
Lean Six Sigma-driven improvements to pick, pack, ship, and returns workflows.
Is Your Fulfillment Operation Protecting Your Brand?
If accuracy, speed, or customer satisfaction aren't where they need to be, let's talk about what's possible.